Warranty Terms

At Mega Handles, we stand behind the quality of our products. Our warranty policy ensures your satisfaction and peace of mind when purchasing our door hardware. Please read the following terms carefully:

Online Retailer Purchases:

If you have purchased our products through an online retailer, please refer to the terms and conditions outlined on the retailer's website. Our warranty policy aligns with the terms specified by the respective online retailer.

Certified Vendor Purchases:

Mechanical Lifetime Warranty: Mega Handles guarantees the mechanical functionality of our products for the lifetime of the purchaser. This warranty covers any defects in materials or workmanship related to the mechanical components.

Lifetime Finish Workmanship Warranty: We are committed to the durability and aesthetics of our finishes. Our lifetime finish workmanship warranty ensures that the finish on our products will remain free from defects in workmanship for the lifetime of the purchaser.

Warranty Exclusions:

Our warranty does not cover damage caused by improper installation, misuse, neglect, accidents, or alterations to the product.
Any modifications made to our products without prior authorization from Mega Handles will void the warranty.
Normal wear and tear are not covered under our warranty.

Claim Process:

To initiate a warranty claim, please contact our customer service team with proof of purchase and a detailed description of the issue.
Mega Handles reserves the right to inspect the product in question and determine whether the issue falls within the scope of our warranty policy.

If the claim is approved, we will either repair or replace the defective product at our discretion.

Limitation of Liability:

Our liability under this warranty is limited solely to the repair or replacement of the defective product and does not extend to any incidental or consequential damages.

Contact Us: If you have any questions regarding our warranty policy or need assistance with a warranty claim, please don't hesitate to contact our customer service team.